F.A.Q.
How can I purchase the Valevu products?
Our products can be purchased online at www.valevu.com by following our purchasing process, which will accompany you step by step until the completion of your order, payment and forwarding to our sales department.
Which payment methods would you suggest/recommend as the safest for purchasing on Valevu?
We suggest Credit Card or Pre-paid Card payment. All financial information required in the sales transaction will be encoded by our banking institution partners, which provide online payment services without any third party access.
I am usually not at home during business time, can i give you the shipping address of my office, or neighbors or something similar?
Of course you can always enter a shipping address (your office, your next door neighbors, your friends, etc.), which can be different from the invoicing address (your home address, for example). You will always receive an email or text message informing you of delivery status. Moreover, you can monitor your shipment online at any time.
We would like to purchase some of your products as business gifts. Can we order a selection or specific products as corporate gifts or giveaways for our employees and contractors? Can you ship to our customers direct?
We will gladly take care of your gift requirements for any occasion throughout the year, even to simply make your meetings special or to tastefully underline a business meeting or a company visit. We can deliver directly to your clients or bulk deliver to your company. Call us and we will be happy to work out a solution for your needs.
If the parcel is delivered to me damaged, what should I do?
If you receive any visibly damaged, broken or stained parcels from our appointed courier, please do not accept the delivery, and inform us immediately by email. We will take care of the recovery of the goods and the issue of a new shipment. Should the shipment include multiple boxes and not all of them be damaged, please reject the faulty box only and sign the delivery slip “with reserve”. Valevu will take care of the damaged box and will substitute it with a new one. Any delivery expenses for the return of a damaged box and shipment of a new one are entirely covered by Valevu.
Do you reply only by email or can I contact you over the phone?
The Customer Service is always available through e-mail or at the phone number that you can find on our contact page.
I own a design store and I would like to cooperate with you as a Selected Partner. What should I do?
Call or send us an email at info@valevu.com. We will be happy to schedule a meeting or online conference to discuss commercial opportunities, present our innovative business model and the terms of our partnership. As a brand we follow market development strategies very closely. Any cooperation in line with our positioning is very welcome.
Other questions
If you have any other questions, please do not hesitate to email us at info@valevu.com , we will be glad to address your concerns promptly.